Category Archives: Communication Skills

Presentation Skills Training to excel at Presentations

Today, our topic of discussion is Presentation Skills Training. This is another very important skill besides communication skills, which is a must these days.

What are Presentation Skills

When you meet someone, the first impression that you create on the person depends on the way you present yourself to them.  That is one of the major factors that creates a perception about you in their mind. That’s the reason why creating a positive impression in the first instance is very important. Like they say, the first impression is pretty much the last impression! This is why honing your presentation skills is so important.

Now the way we present ourselves in various instances is one aspect of Presentation Skills. Another aspect of Presentation Skills is how we present ourselves and what we have to present during a presentation.

Giving Presentations

I’m sure you must have noticed how giving presentations can be a very big deal for some people. On the other hand, its  not that big for others. Did you know that the fear of public speaking is one of the topmost fears that practically every individual possesses. So you’re really not the only one that gets freaked out when they have to present before an audience! In fact the well known Bollywood actor Mr. Amitabh Bacchan admits to still feeling nervous whilst on the stage even after having reached the stardom that he has!

Presentation Skills Training for calming those nerves
Bollywood Superstar Amitabh Bacchan still suffers from stage fright


So what if you have been able to calm your nerves and are not fearful of presenting in front of an audience? Do you still need Presentation Skills Training? Well not being nervous isn’t the only thing that’s required to make a great presentation is it. There are many more ingredients that need to be added in the right proportion to churn out an amazing presentation.

In fact there many do’s and dont’s that need to be understood carefully. Learning these and implementing them in the right way can give you the presentation skills that you have always wanted and bestow success on you like you had never imagined!

Improving your Presentation Skills

So are you ready to turn your presentation skills completely around?

Let’s begin by me asking you some questions. Well you know me, I always start every change process with awareness as the first step!

So here  goes..

Do you ever face challenges in giving a presentation? Which areas do you lack in? Are you able to say what you have to with confidence? Are you able to put your message across clearly? How does your audience receive your presentations? Do they listen with equal vigour till the end?

Presentation Skills Training

Presentation skills training is booming big time. Why, because the number of presentations  that we have to make to our varies stakeholders is ever on the rise. So whether its a client, a co-worker, our boss or the management committee, presentations are becoming a part and parcel of everyday life.

Now, presentation skills training is not just about the PowerPoint presentations that we often think it to be. Its also about the way you present yourself in front of others.

Talking about PowerPoint Presentations, let me tell you about a time when I was pursuing my MBA. Just like other MBA students, I also had lots of presentations to be given during our course and I used to be very excited about them.

I still remember eagerly awaiting the presentations of one of my classmates. I always noticed the level of confidence he used to display while giving his presentations. It was always well-prepared, to-the-point, with loads of examples and crystal clear concepts. His presentations were always very impactful and everyone could understand with minimal effort what he was trying to say. In fact, not just during presentations but also during my regular interactions with him I noticed how he made it a point to be impressively presentable! He was really strong on his presentations skills, I must say.

Communication skills play a very important role in developing your presentation skills. They go hand in hand. But what is more important is, the Confidence. Confidence is the first and foremost and most essential criteria for good presentation skills. In fact if this important criterion is not ticked off, it’s high time you realize that you need to opt for a good presentation skills training at the earliest!

Presentation Skills Training
Effective Presentation Skills


The Importance of Presentation Skills Training

Many organisations today look forward to developing their employees on presentation skills.  They have understood its importance and have rated it as one of the top skills on their list. They understand that being presentable at the workplace, at official events, in a meeting, during a discussion with a client, etc. is essential.

Trust me if you are a good presenter, you will always get first preference. It is also beneficial when it comes to your career. Being a good presenter, you are more likely to climb the corporate ladder faster. Presentation skills will thus help in every aspect of life.

If you are one of those organisations who are looking at conducting presentation skills training for your people, get in touch with us right away. Our presentation skills training will help you take your employees to the next level by being more presentable in every aspect of the word!

Also take a look at our list of soft skills training. Do visit our website and connect with us at to explore how we can help you.

Happy Presenting!

Is Email Etiquette Training Important?

What’s your take on Email Etiquette training? Do you think it’s important? How about me giving you some insights on it and then you can tell me whether you feel its important or not. Alright?

Written Communication

Some of us prefer using written communication over having a face to face or a telephonic conversation with a person. All my introvert friends, am I right? Well I’m pretty much the same so I can totally relate! However, what we don’t realise is that often we need to follow up on our written communication with either a phone call or a personal visit. Why, because written communication is not that easy. It is actually more difficult than the other forms of communication and can often lead to incomplete communication which later needs to be completed.

However, written communication is a more formal form of communication and is hence being used so widely in organisations nowadays. It provides a solid proof of what has been communicated which is good for us most of the time but can make our lives difficult when we land up making mistakes in our emails. So while oral communication may allow you to make a few mistakes here and there which you can cover up later, mistakes in written communication can create grave problems.

E-Mail Writing

The Email is one form of written communication that is used on a regular basis in businesses across various levels. Almost all the communication within and outside the organisation is conveyed over emails. Emails provide a quick way of transmitting information across the levels in the organisation and also between various organisations.

Keeping in mind the significance and extent of Email usage in business transactions nowadays, Email Etiquette has emerged as one of the skills that every employee needs to develop. It is for this reason that the need for Email etiquette training is on an all time high and is growing in leaps and bounds.

Poorly written emails, emails with mistakes or emails lacking professionalism can give a bad impression to the recipient about you and your organisation. One can also get into big problems because of emails being misinterpreted!

Need for Email Etiquette training
The emerging need for Email Etiquette Training
E-Mail Examples:

Let me give you an example of a bad Email to make my point clearer:

Hi Ms. ABC,

We are the No. 1 Corporate training company in Mumbai.  And we are looking for some sales people in our organisation. Send us your resume and you will get back to you sometime soon.


Would you ever choose to work for such an organisation? I assume not! This email definitely sounds rude and is completely unprofessional.

Now, let me give you an example of how this email should have been written, i.e. a good email:

Dear Ms. ABC,

Greetings from PQR!

I represent PQR, a Corporate Training Company based out of Mumbai. We are currently looking for Sales Professionals who can help us strengthen our Business Development efforts and reach out to a larger audience.  

We came across your resume on RST and found your profile suitable for the same.

In case you would want to take up this opportunity, we request you to come down to our office on 25th July, 2017 at 11am for a initial round of discussion with our Head HR, Mr. EFG.

Please make a note our office address: _________________________________

Feel free to revert back with any queries.

Warm Regards,


What do you think of this Email? Liked it? That is what creates the difference. The second Email is more polite, professional and complete. It has clearly been written with the recipient in mind and has tried to answer all the questions that the recipient may ask to avoid emails being sent to and fro.

Did  you know that a single email is enough to create an impression on its recipient? Therefore one has to be very careful about the content and formatting of the email. There are various things that have to be kept in mind while writing an email like the words being used, the length of the email, people marked in the mail, email forwarding, levels of professionalism, attachments, the subject line and many other things.

Sound complex? Well it’s not actually, provided you undergo a good Email Etiquette Training!

So coming back to my question, is Email Etiquette Training important? Am sure this article would have given you a good enough perspective for you to easily answer that question now!

Just like other forms of Business Etiquette Training, Email Etiquette Training has also become mandatory in the corporate world. If you feel that you need assistance in getting a better hold on writing great Emails, then now is the right time. Please request your organisation to train you on email writing right away, for this is on of those stepping stones that could take you ahead or could keep you from growing.

Companies have started realizing the important of training their employees on Email etiquette and are also investing big time in it just like they do for other forms of business etiquette training.

We at The Yellow Spot realise this growing need and provide Email Etiquette Training to our clients. Our Email etiquette training helps people in developing their email writing skills to a great extent and covers a large number of aspects, some of which we exhibited in the examples and discussion above.

If you are looking at training your people on email writing, do visit our website at to know more about us and our offerings. Feel free to connect with us for any Corporate Training and Consulting related queries. See you soon:)


Assertiveness Training truly Felt and Understood

The last two months have somehow been a real roller coaster ride for me! I’ve been going up and down as far as my emotions are concerned. Although I can’t really complain too much because I have improved on my awareness levels and have been pretty well aware of all the ups and downs I was going through. Still, there’s always scope for improvement. These two months have however definitely given me a whole new insight as far as assertiveness training goes!

The shift in my awareness actually happened almost a month ago while I was assisting my colleague in a training session. We were conducting a session on Team Building using some of the concepts of Transactional Analysis. It was a two day session and my colleague had just finished explaining the Basic Life Positions Model. I had heard the explanation many times before and had even gone through the model myself on multiple occasions in the past; however that explanation proved to be different.

Am not sure if you’ve ever experienced such a thing before but let me try to put what happened in words. Have you ever read something and felt it so strongly that it becomes a part of you? You know like when you read a concept or theory. Sometimes you read the concept for the sake of reading it and land up doing it very mechanically. It’s just like how we used to read concepts and theories in school and college. We had to keep going back to the concepts just before our exam as we would tend to forget them.

Many of those very concepts we don’t need to go back to now. After having worked in the corporate world, those concepts which seemed alien to us before, now make perfect sense. In fact if someone were to ask you a question on some of those concepts, you would realize that you really don’t need to go back to your books. You can spontaneously give an explanation for it and even confidently argue on some of its aspects! Making more sense?

That’s what happened to me that day. Basic Life Positions was no longer a theory in a book for me anymore. I didn’t need to turn the pages to check what traits each of the four positions had. Why, because I had felt them, I had experienced them. I knew from what I felt while experiencing each one of them what Eric Burne meant when he wrote them. I also clearly understood the difference between each one and where they were all coming from.

The very next day, that’s on day 2 of the session, I got a live experience of the I-U+ Position. I was somehow feeling very uncomfortable inside. I felt broken inside. When I looked at others around me they looked so much happier, so content. It really felt like I was the only unhappy soul around. I realized that I was passive most of the time but had a tendency to get aggressive. It was as if something inside me was really upset and wanted to tell everyone to keep away from me by growling at them!

Assertiveness Training
I’m not OK, You’re OK

Not only could I feel this life position strongly but I realized I could also feel the drivers that were driving me. Something kept pushing me from inside and told me to ‘try harder’ to not get affected. I was in a training session and my behavior had to ‘be perfect.’ I had to ‘be strong’ and could not let myself loose as I had to ‘please others’ and not let them see my current vicious state. I so wanted to go outside and take a break but how could I leave my duty.

I really had to make an effort to allow myself to walk out of the room. I went to the adjoining room and perched myself on a chair. I put my feet up on the neighboring chair and just allowed myself to feel the battle raging on inside me. I kept feeling guilty for having walked out and kept my ears open as to what was happening in the session so that I go there if need be. I didn’t want the session to get affected in any way and kept pushing myself to ‘hurry up’ and get back.

The turmoil kept increasing and reached an insane level. Then suddenly something inside me snapped. The war had abruptly come to an end and I could feel a huge peace inside me. Everything was calm and quiet. I could no longer feel the turbulence that had been creating havoc inside me. I didn’t feel hurried anymore nor did I have the urge to go to the adjoining room to keep the audience ‘pleased’. The struggle had ended and I could now sit with myself peacefully.

I now go up and went into the training room. Everything looked beautiful to me. I felt happy and so did the rest of the class. I could now interact with them and share the happiness that I felt in my heart with them. I had reached the I+U+ life position. I now knew what it felt like. I also now came to know what a position of assertiveness meant. I knew what respected others and respecting yourself meant. I knew what caring about others and caring about yourself meant. I now knew where assertiveness was truly born out of and how it could be an effortless state.

Assertiveness Training
I’m OK, You’re OK

In the remaining month I also got to experience the other two life positions, the aggressive one which operates from I-U+ and the depressive one which operates from I-U-. I can tell you my experience with them some other time!

If you would like to accompany us in our journey towards assertiveness and would like to be part of our assertiveness training, do get in touch with us. We would love you take you along with us and take help you experience that blissful state, something far beyond what a book could describe!

To know more about our Assertiveness Training sessions, visit us as at

Communication Skills Training and Life

Communication is one of the most fundamental of life’s needs, making Communication Skills training all the more important.

Communication is not only found in humans, but is continuously taking place between everything around us. Each object as we know, is made up of atoms and molecules. These are constantly interacting and communicating with each other in a language and way of their own. In fact these very interactions give rise to changes within the particles leading to positive and negative entropy over a period of time. Thus communication is the key to life, material and non-material.

Research has shown that trees communicate with other trees and with animals who are dependent on it for various reasons. For example, look at the case of an ant which lives on or near a tree.  The tree provides shelter to the ant and the ant in turn provides the tree with anthills, which provide the best soil for growth of its new saplings. Thus the ant and the tree have a symbiotic relationship which requires communication at every step to make it successful.

Communication Skills Training in Animals
Trees and Ants Communicating


Similarly animals also communicate with each other using different languages depending on their species.  So an antelope may be warned by a peacock in his own language about the impending danger of a big cat lurking nearby!

In humans also communication happens at various levels; communication with the self which is where all other communication stems from and communication with others.

Communication with the self is the internal dialogue that we keep having with ourselves, the internal tape that keeps running in our minds at all points of time! This voice keeps saying different things to us at different times. Sometimes is criticises us as well as others around us, while at other times it may also give out appreciation. This in turn generates various emotions in us; fear, joy, happiness, sadness, etc. It is these emotions that further go on to determine our actions, behaviours and the communication that we have with those around us.

Our communication with the self gets established right from when we are in our mother’s womb. The foetus registers the environment that prevails around the mother when she is pregnant and starts recording everything on his/her internal tape. Once the baby is born, the environment starts having an even greater impact on him and the voices that he now hears get further imprinted. The external voices of his parents and those around him start creating the internal voice inside his mind.

The external voices tell him about various things, about how he is and how life should be. He also watches and hears the interactions between his parents/ parental figures like teachers and catches onto the spoken and unspoken language used by them. All of these contribute to how he sees himself and the world and make up his inner voice. This further makes up the inner world of the child and give rise to his values, beliefs, fears, motivation, complexes, etc. based on the customs and culture that prevails in his surrounding.

Most of our personality and the inner voice gets formed by the age of 5 years. It is this that usually drives the rest of our lives. The founder of Transactional Analysis, Eric Berne, says that this is the voice which decides whether the child is going to be a winner or a loser or as he terms it, a frog or a prince. This voice determine the script of the person which he or she writes for himself and continues following for the rest of his life, commonly called as the life script of the person in Transactional Analysis.

Based on this very internal communication, the person acts externally, in terms of his behavior, voice, gestures and actions and leads a certain form of predetermined life. If the child has formed a winning script, he or she is successful. If on the other hand he has formed a loosing script, he or she struggles through life and ends it also dramatically.

This script formed in early childhood becomes more and more deeply ingrained into the personality of the person as time progresses. So the person either prospers or deteriorates based on it.

Sounds a little scary, a little doomed? Have no fear, I have good new for you. Scripts can be changed even if they have already caused a lot of damage! How? Through the simple three step approach:

  1. Awareness
  2. Acceptance and
  3. Action

The first step, that is awareness, can get created by observing ourselves directly or through activities like meditation. However this can get difficult especially in the start and hence it may be best to take the help of those around us also. Feedback from others, counselling and coaching can help create awareness which allows us to move towards the first step in peeling the layers of our subconscious mind and unearthing the automatically rising thoughts and feelings which drive us.

The second step, acceptance, gets created by not reacting to what gets unearthed.  As one realises that one’s life script is negative, the usual reaction is to feel sad, angry and unhappy about one’s thoughts. However such an approach only fuels the losing script and creates more negative spirals, making it tougher to get out of!

As we accept the thoughts and self-talk that is constantly running inside us and watch it with compassion, we develop an acceptance to “what is” which in turn gives us the power to change. Sounds rather paradoxical doesn’t it, but that’s the truth! Once acceptance takes place, automatically the person moves towards action which creates the change that he or she desires.

So if a person can start getting aware of his conditioned responses towards himself and others and accept them rather than internally fighting with them, he can take action and move out of this trap by changing the voice in his mind. This change in his internal communication can create the difference that he wants in is life and can help him lead a more authentic and fulfilled life, the life of a prince and no more one of a frog.

If you would want to create such a change in the lives of your employees, teams, etc. do get in touch with us at Our Communication Skills Training will help you change your and their world!

Taking Transactional Analysis Training Forward

Welcome to Part 2 of our article on Transactional Analysis Training. In the last article we discussed about Life Positions. Let’s talk about Drivers and Ego States in this one.


Drivers also play a big role in helping you feel OK or not OK. They are parental messages given to us by our parents or other parental figures in our lives like older relatives, teachers, etc. As the name suggests, they literally start driving us!

Some common drivers are “Please others,” “Try hard,” “Be Strong,” “Be perfect,” “Hurry Up,” “Try Hard,” “Boys never cry.” Sound familiar don’t they?

Now each driver has its positives and negatives, it’s really in the way you perceive it! For example, the positive of “please others” is that you can establish relationships really fast by pleasing others. The negative on the other hand is that you end up trying to always make others happy and tend to make yourself miserable in the bargain!

So where does the difference lie in the perception of the driver? It’s in the life position that you see it from. So if you operate from an (I+U+) position, you will be able to connect with people really fast using this driver. However if you operate from (I-U+), you will land up pleasing others at your own expense. This in turn will take a hit on your self-esteem and you will get stuck in a vicious cycle because you will then try to please others as a means to make yourself  feel good and bring up your self esteem! In this way the driver will really have you  stuck and going around in circles.

“Try hard” is another driver where you keep trying hard all the time forgetting that there are smart ways of doing things and that everything does not need to be done the hard way. It also means letting go if something is not working for a long time.

The flip side of “Try hard” is that it makes you try again and again until you succeed.

Thus identifying one’s drivers and the life positions through which you see them from is of utmost importance.  This then enables us to you use the positives of these drivers and diminish their negatives. However it’s important to remember that it’s a gradual process and takes time as you are trying to change something that you have been following for a major portion of your life. So don’t be harsh on yourself or you will land up pushing yourself to an I am not OK position!

Ego States

As per Eric Berne and Claude Steiner, the 3 ego states are formed over a period of time and we actually operate from either of them in every transaction.

E.g. the Parent Ego state is about what has been told to us by our parents. What we have acquired from our parental figures – the values, beliefs and other things that we swallowed without questioning.

The Adult Ego state is about questioning, inquiring and understanding the reality; keeping in mind the thinking, feeling and behaving. This state depicts a balance. Its the rational or logical thinking state and is an objective state.

The child state is the feeling state. It’s about your own childhood experiences of thinking, feeling and behaving. It feels in the body mainly and is an intuitive thinking state.

Ego states are the building blocks of the personality. Even children have all the 3 ego states in them, however the child ego state is the one that is dominant in children.

The most important thing to understand after you learn about the PAC (Parent – Adult – Child) states is that each state has its positives and negatives and it is up to you to see how you can create a balance between the two.

The further sub divisions of the parent and child state are:

  • Controlling Parent
  • Nurturing parent
  • Free Child
  • Adapted Child

Each of these sub divisions too have a negative and a positive side.

E.g. Let’s look at the Nurturing Parent. A negative nurturing parent is over pampering and behaves as a very soft ego state which can actually lead to the people around the person taking undue advantage of the person’s empathy and over sensitivity.

However a positive nurturing parent will always support the people around appropriately. He / She will create an environment conducive to others growth and will also know when to keep a stand as per the situation on hand.

It therefore greatly helps if one can reduce the dominance of negatives of each ego state by increasing the positive side so that one operates from a healthy ego gram. The best part about an ego gram is that it always looks at creating a healthy balance of each state. So you don’t need to diminish the negative ego state, just enhance the positive side of the same to balance them out.

So a Controlling Parent needs to ensure that he doesn’t keep controlling all those around them all the time, a Free Child needs to also take responsibility some time and an Adapted Child needs to ensure that he does also do what he feels like sometimes!

Ego States in Transactional Analysis Training

Transactional Analysis is thus a beautiful tool to help one with enhancing communication with the self and eventually communication skills with others. It is a tool for enhancing self awareness which in turn helps produce change.

If you feel Transactional Analysis Training can help you in improving your relationship with yourself as well as those around you, do join our Transactional Analysis Workshops.  You can also visit The Yellow Spot website to learn more about the other programs we offer.

Transactional Analysis Training, the way forward

Transactional Analysis Training comes from a wonderful school of psychotherapy which deals with self development, communication with the self and interpersonal skills. It was created by Eric Berne and gained momentum across the globe in the later years of his life as well as after his death. Many of his students like Father George Kandathil (ICTA Kochi), Thomas Harris, Albert Mehrabian, Ian Stewart and Vann Joines (their book ‘TA Today’ is widely regarded as a definitive modern interpretation), John Dusay, Aaron and Jacqui Schiff, Robert and Mary Goulding, Pat Crossman, Taibi Kahler, Abe Wagner, Ken Mellor and Eric Sigmund, Richard Erskine and Marityn Zalcman, Muriel James, Pam Levin, Anita Mountain and Julie Hay (specialists in organizational applications), Susannah Temple, Claude Steiner, Franklin Ernst, S Woollams and M Brown, Fanita English, P Clarkson, M M Holloway, Stephen Karpman and others have been instrumental in popularising this school of thought and spreading it across the globe.

As some of you may be aware, TA theories focus on Life Positions, Ego States, Drivers, Scripts, Transactions etc. We will be discussing the first one in this article and some of the remaining ones in articles to come.

Life Positions

Life positions are one’s basic beliefs about one’s self and others, based on which we behave.

The four life positions that we tend to operate from are:

  • I am OK; you are OK (I+U+)
  • I am OK; you are not OK (I+U-)
  • I am not OK; you are OK (I-U+)
  • I am not OK; you are not OK (I-U-)
Transactional Analysis Training Life Positions
The Four Life Positions


(I+U+) depicts equality, balance, positive self esteem, consideration for others, win-win, world is a great place to live, we all are equal and life is progressive, I am willing to consider myself as well as listen to the other.

(I+U-) depicts resistance to others ideas, aggressive, win-loose, get rid of other’s ideas, one up and homicide.

(I-U+) depicts inferiority complex, others are better than me, passivity, feel victimized, poor fellow, get away from it.

(I-U-) depicts despair, suicidal, frustration with everyone and everything around, nothing is worth it and all is vain.

Pretty self explanatory isn’t it!

The beauty of these life positions is that they form in early childhood and most of us practically spend the rest of our lives operating through them unconsciously!

As per the Transactional Analysis philosophy, the best position to operate from is the I am OK you are OK position and this thought process actually has a profound impact on one’s inner landscape. It gives a deep sense of accepting oneself and others and the universe the way they are, with love and awareness.

In fact it really helped me as a Consultant too. I can now see that an Individual, Team or Organization for whom an intervention is being held is typically operating from a position other than the I am OK you are OK position. This creates disharmony, both for themselves internally as well as for those around them. As a Consultant, it is up to me to bring them to an I am OK you are OK position so that they, their teams and in turn their Organisations can benefit.

The first shift that is to happen is to move to an I am OK position. This comes from accepting ones self just the way we are. With this deep acceptance, the you are OK follows automatically. Most of us operate strongly from an I am not OK space or you are not OK space and to look at oneself as OK and others as also OK the way they are itself is a huge shift in one’s consciousness.

We also need to realize that we all have a preferred life position. There may be momentary variations in this position depending upon the situations we face, however we tend to steer back to our preferred life position.

So is there some way to change these life positions or are we stuck with our preferred life position for the rest of our lives?

The good news is that we can change them. How? With awareness , the most powerful tool. When we get aware of the life position we are playing out of at that moment of time, we get the power to change it and can with practice gradually move towards the I am OK you are OK position.

To know more about our Transactional Analysis Training, visit us at

Communication Skills Training for Changing your World

Communication means expressing your thoughts, feelings and emotions in a way that you get your desired result. Communication Skills Training is therefore the key to everything you want in today’s world.

Personally and professionally it is an extremely important tool if used with the right skills sets. Communication Skills training has hence gained a lot of popularity and is at the top of every corporate training calendar.

Lets understand how communication skills can bridge the gaps and achieve common goals by some common examples.

Example 1: Sudhir is a Manager in an MNC and has been working with them in the capacity of a manager since a long time. He is extremely good at his work and has been given targets by his boss, which he wants to achieve to ensure that his promotion comes through this time, as he now really wants to go to the next level.

He however is a very closed person and has never shared the targets openly with his team. He is an extremely pushy and demanding boss and keeps telling his team members what to do. They in turn just follow his instructions blindly without ever raising their voice. They are in fact afraid to talk to him and don’t enjoy working with him.This has led to high attrition in his team. It is due to his closed and aggressive communication style that he has not able to achieve his team goals and has been stuck in his position as a manager for years.

Example 2: Young and dynamic, Roy is a manager at the same level as Sudhir in another team. He has similar targets and a similar team size and has been working with this MNC since the past 1 year. Unlike Sudhir, he is not very hard working and even has less experience as compared to Sudhir.

He on the other hand has a very different approach towards his team members. He shares the targets with his team openly and brings them togetherto discuss how they plan to achieve the targets. Every morning he invites team members to discuss the challenges they are facing and takes team huddles. They then work together towards solving the problems being faced.

He knows each member personally and professionally and supports him or her wherever they require help. He questions team members in a way that helps them find their own answers rather than him telling them.

The team discusses their conflicts openly and is very well bonded. This open communication has helped the team achieve their targets before time and Roy is due for a promotion any time.

So what’s the difference in the two examples? While Sudhir had better skills, abilities and experience over Roy; his communication style was very closed and attitude quite negative. Hence he always faced difficulties with his team and was not able to grow. Roy on the other hand was open and approachable. He realised that the only way for him to grow was through the growth of his team. This was possible only by having a cohesive team, which had good communication amongst its members, the example being set by him, their leader. This was the power of exercising and learning effective communication skills.

Today we work in an environment where we deal with all kinds of people right from an office boy to the CEO of the company. The question we have to ask ourselves is whether we want to have results like Sudhir or like Roy.

We can’t change people however we can change their response to us by changing our own skills. We have to understand that each person is different and has a different personality type. If we are able to identify the persons personality type and adapt our communication as per their style, our association with them improves and we can get better results.

Effective communication begins with assessing our self first. We need to find out how our communication is with ourselves as well as some of our behaviors, which we display very often. We need to inquire and find out what kind of thoughts we keep getting, are these positive or negative, supportive or destructive. These will give us clues on our typical patterns.

The best time to identify how we think is to observe ourselves during difficult situations, how we behave and think during present difficult situations as well as how we dealt with one in the past. We can also ask others around us for feedback as that may open up a perspective we were unaware of. We can also spend time ‘doing nothing’ as that gives us the space to understand what we do when we are doing something! These open our ‘blind areas’ to and this awareness gives us the power to change. By observing ourselves our thoughts start changing and eventually our entire outlook towards life starts changing. Our beliefs, motivation, attitude change and in turn change our behavior. As our behavior changes, the response of those around us automatically starts changing.

Communication Skills Training for changing your Inner World
Our Communication Skills Training focuses on changing your Inner Landscape

It is however important to remember that along with awareness, self-acceptance also plays a vital role. While it is easy to accept our good side with pride we also have to learn to accept our dark side with love. If we keep beating ourselves for the not so good, we get stuck in a negative loop and keep running the same old patterns. Acceptance is essential, as what we reject comes back again and again till we accept it. So also, our dark side keeps coming back until we accept it and let go of it.

Which all goes to say that all results finally depends upon us. We are the originator and hence what has to change to create the difference. When we change our communication the world around us changes. If you want to be a part of this change, visit us at

Communication Skills Training using Body, Voice, Words

Communication skills training is the most essential form of training as communication is the most elementary skill required by humans since the inception of humanity, without which any contact between two beings would have been impossible. In fact it is not only restricted to humans but extends to all living creatures as they also use some form of communication, although we may be far from understanding it!

Communication has been around since a very very very long time. The only thing that has really changed in it is that it’s got a little refined as we moved down the time line, but otherwise the purpose remains pretty much the same.


The evolution of language and communication skills training
From Cavemen to Common Day Men, nothing has really changed!!!


In the early hunter days, we used it more as a means to survive. We depended more on body language, gestures and making peculiar sounds to indicate to one another when there was danger or when there was food around. Language frankly took quite some time to evolve, which is probably why it still forms a very small percentage of our communication. Yes it’s true, words only form 7% of our face to face communication whereas body language and the way in which we speak the words form a whopping 93%. Shocked? I was too and we actually spend so much time trying to perfect our vocabulary, don’t we!

Communication has been the key in the social space as we evolved as species and it started playing a major role in our social as well as professional success. As languages evolved, communication started getting more and more sophisticated with more and more emphasis being laid on verbal and written communication. However, these continue to be impoverished modes of true contact with other individuals as that can only happen by putting those things in place that really matter, body language and voice. Let’s say it’s like a wedding cake with many layers of cake. Body Language forms the lower most layer, the solid foundation, while voice is the middle layer. The cake can be complete with just the base layer as is with body language, a powerful way of expressing, in fact one which is adept at expressing all by itself.  Voice provides the next layer, the base of the upper layers of word. Truly, words without the lower layer of voice are quite empty and can more often than not lead to gaps in understanding what we are really trying to say. Remember the last time you misunderstood the meaning of an ambiguous word because you either did not have access to the emotion behind it or were not too successful is deciphering it correctly? So are words important then? Let’s just say that they are the couple standing on the top of the cake. They add to the beauty of the cake and often mesmerize us and keep our attention fixed on them, often leading us to miss out the beauty of the lower and middle layers! Nonetheless, they make the cake more attractive and if we can remember to look at the entire cake in a balanced and non-partial manner then they can be quite a completing factor!

The current predominantly ‘word’ modes of communication we typically use are telephone, e-mail and how can we forget, social media. These make use of mostly verbal and written modes of communication and have done a pretty good job of bringing the world together and making it a smaller place. The question then is that have they really made it a smaller place? Are people really closer to each other than they were before?

Well they have definitely made it a lot easier for people to communicate. The Facebooks, LinkedIn, Whatsapp and Twitters have done wonders when it comes to making people a click or should I say a tap away. In fact they have eased communication for introverts like me who are more comfortable expressing their thoughts and emotions through the written word. However they have not done very well when it comes to bonding for many people. The virtual world has torn apart many relationships by reducing face to face interactions with our near and dear ones. We have started spending so much time in the virtual world that quality time with our family has really taken a back seat and will soon be a thing of the past! With less family time being spent, families are breaking apart and we have seen an unprecedented rise in the number of divorce cases as well as suicides being committed. While everything looks perfect and rosy in the unreal world, relations are becoming fragile and communication is deteriorating in the real world.

So does that mean this form of communication is bad? No. It just means that is being used in an unbalanced manner. As with all things in this world, balance is at the centre of everything. Everything ever created can have a positive and a negative side, depending on the way you use it. The same goes with communication. It has to be used in a moderate manner. Some things have to be spoken while others need not be expressed. Some need to be expressed using the body while others using words. Some need to be expressed in a specific way to ensure that they do not make the recipient uncomfortable.

We invite you to come and learn the art of communication through the communication skills training that we conduct. Whether it is better expression through the body, voice or words; our communication skills training will help you go to the next level using a range of different techniques that help us communicate better with you:)